Comments on: The Importance of Good Service http://www.milescollins.com/wordpress/the-importance-of-good-service Food - Photography & More Mon, 21 May 2012 20:10:36 +0000 http://wordpress.org/?v=2.0.7 by: miles http://www.milescollins.com/wordpress/the-importance-of-good-service#comment-21738 Sun, 18 Oct 2009 17:28:37 +0000 http://www.milescollins.com/wordpress/the-importance-of-good-service#comment-21738 Annie, A great comment and very wise words, I hope they listen! Miles Annie,
A great comment and very wise words, I hope they listen!

Miles

]]> by: Annie Flinn http://www.milescollins.com/wordpress/the-importance-of-good-service#comment-21737 Sun, 18 Oct 2009 17:22:40 +0000 http://www.milescollins.com/wordpress/the-importance-of-good-service#comment-21737 Miles, I often used the analogy of a sport's team when trying to explain to my students and to the teachers I supervised why discipline is important and why it often leads to success. Trying asking your young people what they think would happen if every player on their favorite football team ran around the pitch doing whatever they pleased. The team would win very few games, the players and coach would be fired. The fans have an expectation of a "well-oiled" machine, and so do the patrons who dine in restaurants. I know that good manners begin at home, and parents who don't take the trouble to instill those manners aren't doing the childred any favors. Annie Miles,
I often used the analogy of a sport’s team when trying to explain to my students and to the teachers I supervised why discipline is important and why it often leads to success. Trying asking your young people what they think would happen if every player on their favorite football team ran around the pitch doing whatever they pleased. The team would win very few games, the players and coach would be fired. The fans have an expectation of a “well-oiled” machine, and so do the patrons who dine in restaurants.

I know that good manners begin at home, and parents who don’t take the trouble to instill those manners aren’t doing the childred any favors.

Annie

]]> by: miles http://www.milescollins.com/wordpress/the-importance-of-good-service#comment-21714 Sun, 18 Oct 2009 07:31:07 +0000 http://www.milescollins.com/wordpress/the-importance-of-good-service#comment-21714 GDave, Quite right, sounds as though you've been to the same places as I have :) Employers (and colleges) will take on near enough anything these days. Miles GDave,
Quite right, sounds as though you’ve been to the same places as I have :)
Employers (and colleges) will take on near enough anything these days.

Miles

]]> by: greedydave http://www.milescollins.com/wordpress/the-importance-of-good-service#comment-21698 Sun, 18 Oct 2009 00:36:36 +0000 http://www.milescollins.com/wordpress/the-importance-of-good-service#comment-21698 Miles, I really enjoyed this post, it mirrored by own expectations of customer service. Being smothered to the point of annoyance is never fun, nor is having to all but let off a distress flare to get service. As for bad attitudes, it's amazing how they even get past the interview stage. I'd hazard a guess that the places that get it right are the more likely to have return customers. Great piece! GDave Miles,
I really enjoyed this post, it mirrored by own expectations of customer service. Being smothered to the point of annoyance is never fun, nor is having to all but let off a distress flare to get service. As for bad attitudes, it’s amazing how they even get past the interview stage. I’d hazard a guess that the places that get it right are the more likely to have return customers.

Great piece!

GDave

]]> by: miles http://www.milescollins.com/wordpress/the-importance-of-good-service#comment-21687 Sat, 17 Oct 2009 21:02:22 +0000 http://www.milescollins.com/wordpress/the-importance-of-good-service#comment-21687 Anne, Good point, it doesn't matter what the product is it's the same basic principle. Miles Anne,
Good point, it doesn’t matter what the product is it’s the same basic principle.

Miles

]]> by: miles http://www.milescollins.com/wordpress/the-importance-of-good-service#comment-21686 Sat, 17 Oct 2009 21:01:06 +0000 http://www.milescollins.com/wordpress/the-importance-of-good-service#comment-21686 Rod, Yes, pretty much so. I'm not an expert but I do know what is expected. Miles Rod,
Yes, pretty much so. I’m not an expert but I do know what is expected.

Miles

]]> by: Anne http://www.milescollins.com/wordpress/the-importance-of-good-service#comment-21667 Sat, 17 Oct 2009 13:24:57 +0000 http://www.milescollins.com/wordpress/the-importance-of-good-service#comment-21667 Miles, Lack of training can be spotted a mile off. Whenever I have come across it, my anger was always directed towards management (and absence of it). Different styles are quite interesting though. At a smart restaurant in Italy we watched all the service staff being called together by the restaurant manager several minutes prior service. Whilst on a coaching holiday in Scotland we were greeted by all the staff on entering the restaurant. I appreciate that this is only feasable when dealing with a large number of incoming guests but the principle was there. We understood that the owner of said company was very keen on training and this was reflected equally in the coach drivers. As you quite rightly say, training is essential in all sectors and the majority of complaints tend to be about poor communication skills. Having worked in the health sector for many years this was usually the main cause of dissatisfaction. BTW - I remember the days when letters from the civil service were signed: Your obidient Servant! Anne Miles,
Lack of training can be spotted a mile off. Whenever I have come across it, my anger was always directed towards management (and absence of it).
Different styles are quite interesting though. At a smart restaurant in Italy we watched all the service staff being called together by the restaurant manager several minutes prior service.
Whilst on a coaching holiday in Scotland we were greeted by all the staff on entering the restaurant. I appreciate that this is only feasable when dealing with a large number of incoming guests but the principle was there. We understood that the owner of said company was very keen on training and this was reflected equally in the coach drivers.
As you quite rightly say, training is essential in all sectors and the majority of complaints tend to be about poor communication skills. Having worked in the health sector for many years this was usually the main cause of dissatisfaction.
BTW - I remember the days when letters from the civil service were signed: Your obidient Servant!
Anne

]]> by: Rod http://www.milescollins.com/wordpress/the-importance-of-good-service#comment-21653 Sat, 17 Oct 2009 08:07:16 +0000 http://www.milescollins.com/wordpress/the-importance-of-good-service#comment-21653 Chef, out of interest, as a head chef are you actually aware of all the protocol etc when it comes to serving staff. I know, when done at the highest level, it's a 'proper job' . Just wondered how deeply you got involved or how far your knowledge extends in this area Cheers Rod Chef,
out of interest, as a head chef are you actually aware of all the protocol etc when it comes to serving staff. I know, when done at the highest level, it’s a ‘proper job’ .
Just wondered how deeply you got involved or how far your knowledge extends in this area

Cheers
Rod

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