Comments on: How to Deal with Customer Complaints http://www.milescollins.com/wordpress/how-to-deal-with-customer-complaints Food - Photography & More Fri, 18 May 2012 03:02:27 +0000 http://wordpress.org/?v=2.0.7 by: miles http://www.milescollins.com/wordpress/how-to-deal-with-customer-complaints#comment-17161 Sun, 21 Jun 2009 19:45:37 +0000 http://www.milescollins.com/wordpress/how-to-deal-with-customer-complaints#comment-17161 Dave, Nice one, I always appreciate your input on these :) How about this one: "I'm vegetarian but eat fish and chicken" or, after consuming a pre starter, starter, sorbet course and main course.."What desserts are suitable for me, I have a severe nut allergy" Oh the agony of it. Miles Miles Dave,
Nice one, I always appreciate your input on these :)

How about this one: “I’m vegetarian but eat fish and chicken” or, after consuming a pre starter, starter, sorbet course and main course..”What desserts are suitable for me, I have a severe nut allergy”

Oh the agony of it.

Miles

Miles

]]> by: Dave http://www.milescollins.com/wordpress/how-to-deal-with-customer-complaints#comment-17156 Sun, 21 Jun 2009 17:35:52 +0000 http://www.milescollins.com/wordpress/how-to-deal-with-customer-complaints#comment-17156 I read this nodding my head in commiseration and laughing at the same time. We keep a large chalkboard by the dishwashing section that servers scrawl the most moronic requests and idiotic questions they receive. We usually pick a winner every three months or so and erase the board to start over. I'll write down some of the good ones. "How many lobster tails do you get with the three lobster tail dinner?" I read this nodding my head in commiseration and laughing at the same time. We keep a large chalkboard by the dishwashing section that servers scrawl the most moronic requests and idiotic questions they receive. We usually pick a winner every three months or so and erase the board to start over. I’ll write down some of the good ones.

“How many lobster tails do you get with the three lobster tail dinner?”

]]> by: Rod http://www.milescollins.com/wordpress/how-to-deal-with-customer-complaints#comment-17113 Sat, 20 Jun 2009 07:12:54 +0000 http://www.milescollins.com/wordpress/how-to-deal-with-customer-complaints#comment-17113 Sharon, funny you should mention Macdonalds. Did you read about the female customer in Macdonalds who rang 911 police emergency services <b>3 times </b> because the restaurant she was in had run out of chicken nuggets ! Cheers Rod Sharon,
funny you should mention Macdonalds.
Did you read about the female customer in Macdonalds who rang 911 police emergency services 3 times because the restaurant she was in had run out of chicken nuggets !

Cheers
Rod

]]> by: miles http://www.milescollins.com/wordpress/how-to-deal-with-customer-complaints#comment-17108 Sat, 20 Jun 2009 06:25:06 +0000 http://www.milescollins.com/wordpress/how-to-deal-with-customer-complaints#comment-17108 Sharon, Well I think you're right but I should be more calm about it. Karen from Rambling Spoon told me of her similar encounters with the word gourmet in America's Middle West. Karen was, as ever more subtle than I, but then I also forgot that she writes for the American 'Gourmet Magazine'...will I ever learn? :) Miles Sharon,
Well I think you’re right but I should be more calm about it. Karen from Rambling Spoon told me of her similar encounters with the word gourmet in America’s Middle West. Karen was, as ever more subtle than I, but then I also forgot that she writes for the American ‘Gourmet Magazine’…will I ever learn? :)

Miles

]]> by: sharon galloway http://www.milescollins.com/wordpress/how-to-deal-with-customer-complaints#comment-17099 Fri, 19 Jun 2009 21:49:07 +0000 http://www.milescollins.com/wordpress/how-to-deal-with-customer-complaints#comment-17099 I think its clear Miles... an idiot obviously came into the restaurant. Obviously lost on their way to Macdonalds where they hoped to learn the meaning of the word gourmet. I think its clear Miles… an idiot obviously came into the restaurant. Obviously lost on their way to Macdonalds where they hoped to learn the meaning of the word gourmet.

]]> by: miles http://www.milescollins.com/wordpress/how-to-deal-with-customer-complaints#comment-17098 Fri, 19 Jun 2009 21:37:26 +0000 http://www.milescollins.com/wordpress/how-to-deal-with-customer-complaints#comment-17098 GDave, "but thank the maker I don’t face the general public" that's what they say about me too!!! Miles GDave,
“but thank the maker I don’t face the general public” that’s what they say about me too!!!

Miles

]]> by: miles http://www.milescollins.com/wordpress/how-to-deal-with-customer-complaints#comment-17097 Fri, 19 Jun 2009 21:35:47 +0000 http://www.milescollins.com/wordpress/how-to-deal-with-customer-complaints#comment-17097 Rod, Nice one, thought I'd throw you that one :) Miles Rod,
Nice one, thought I’d throw you that one :)

Miles

]]> by: greedydave http://www.milescollins.com/wordpress/how-to-deal-with-customer-complaints#comment-17092 Fri, 19 Jun 2009 19:36:41 +0000 http://www.milescollins.com/wordpress/how-to-deal-with-customer-complaints#comment-17092 Miles, That red mullet looks a funny colour to me. :wink: Customer complaints aren't a rare thing in my job, but thank the maker I don't face the general public. You do a sterling job facing those pernickety sods. But I'm sure the beamingly grateful customers make you nearly bulletproof to it. Rod, <i>"I shall be appearing at the same venue all week."</i> Peaks Lane? :wink: GDave Miles,
That red mullet looks a funny colour to me. :wink:
Customer complaints aren’t a rare thing in my job, but thank the maker I don’t face the general public.
You do a sterling job facing those pernickety sods. But I’m sure the beamingly grateful customers make you nearly bulletproof to it.

Rod,
“I shall be appearing at the same venue all week.”

Peaks Lane? :wink:

GDave

]]> by: Rod http://www.milescollins.com/wordpress/how-to-deal-with-customer-complaints#comment-17089 Fri, 19 Jun 2009 18:08:42 +0000 http://www.milescollins.com/wordpress/how-to-deal-with-customer-complaints#comment-17089 Chef, this is fertile ground - let's have regular anecdotes from a hotel insider - naturally only from long left establishments of course. Ahhh . . . The Red Mullet The memories flood back - as do the hunger pangs 10 minutes after I ate it :twisted: Cheers Rod Diner awaiting the imminent arrival of her food via the waiter carrying a plate. Diner: Waiter would you mind taking your thumb off my steak ! Waiter: You don't want it to fall on the floor again do you ? Round of applause - take a bow . . . I thank you - I thank you - I thank you I shall be appearing at the same venue all week ! Chef,
this is fertile ground - let’s have regular anecdotes from a hotel insider - naturally only from long left establishments of course.

Ahhh . . . The Red Mullet

The memories flood back - as do the hunger pangs 10 minutes after I ate it :twisted:
Cheers
Rod

Diner awaiting the imminent arrival of her food via the waiter carrying a plate.

Diner: Waiter would you mind taking your thumb off my steak !
Waiter: You don’t want it to fall on the floor again do you ?

Round of applause - take a bow . . .
I thank you - I thank you - I thank you

I shall be appearing at the same venue all week !

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